Privacy Policy

Information We Collect

When you create an account or use our services, we collect the details necessary to provide a safe and personalised gaming environment. This typically includes your full name, date of birth, residential address, email address, telephone number and payment information. We also gather data about your activity on the site, such as games played, betting history, deposits, withdrawals and any correspondence with our customer support team.

In line with regulatory requirements, we may request additional verification documents including proof of identity, proof of address or source of funds documentation. Technical information such as your IP address, browser type, device identifiers and pages visited is collected automatically to help us improve the service and maintain security.

How We Use Your Information

We use the information we hold to deliver and manage the games and services you request, to process transactions securely and to personalise your experience. This allows us to tailor promotions that may interest you, provide customer support when needed and analyse overall player behaviour to enhance our platform.

Additional uses include meeting our legal and regulatory obligations, preventing fraud, verifying your identity, ensuring compliance with gambling regulations and maintaining the integrity of our gaming environment. We only process data for purposes that are necessary and relevant to these activities.

Sharing and Disclosure

We may share your personal data with carefully selected third parties who assist in the operation of our services. These include payment processors, identity verification agencies, anti-fraud specialists and licensed gaming regulators where required by law. All such partners are contractually obliged to maintain the confidentiality and security of your information.

We do not sell your personal data to marketing companies or unrelated third parties. Disclosure may also occur if we are legally required to do so by court order, regulatory authority or to protect the rights, property or safety of PirateSpins Casino, our players or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enable certain functions, remember your preferences, understand how the site is used and deliver relevant content. Essential cookies allow you to move around the platform and use its features, while analytical cookies help us improve performance and user experience.

You can manage your cookie preferences through your browser settings at any time. However, disabling certain cookies may affect the functionality of the website and the services we can provide.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, misuse or disclosure. These measures include encryption of sensitive data, secure servers, regular security assessments and restricted access to information on a need-to-know basis.

While we strive to maintain the highest standards of security, no system can guarantee complete protection. We encourage you to use strong, unique passwords and to keep your account details confidential.

Your Rights and Choices

You have the right to access the personal data we hold about you, to request corrections if any details are inaccurate, and to ask for deletion of your information where we no longer have a legitimate reason to retain it. You may also object to certain types of processing or request that we restrict how we use your data in specific circumstances.

To exercise these rights, please contact our support team. We will respond to your request within the timeframes required by applicable law. Please note that we may need to retain certain information for legal or regulatory compliance even after a deletion request.

Retention of Data

We keep your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory requirements. This period varies depending on the type of data and the nature of our relationship with you. Once retention is no longer required, we securely delete or anonymise the information.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology or legal obligations. Any material changes will be communicated to you by posting the updated version on our website and, where appropriate, through direct notification. Continued use of our services after such changes constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact our customer support team through the live chat facility on our website or by email at [email protected]. We aim to resolve any concerns promptly and transparently.